On this page
Key takeaways
- Avarole detects the language each visitor speaks across 23 languages and switches when they change.
- Test every language you promote with a native speaker before you announce it.
- Make sure your team can read and answer the languages that arrive as tickets.
Customers ask for help in the language they think in. An AI agent that detects and follows that language removes the biggest barrier to support in a global market, but only if the rest of the experience is ready for it. Avarole serves visitors in 23 languages with automatic detection, which is why we are often asked what a good launch looks like. See also multilingual AI support.
What automatic detection does
The agent listens, works out which language the visitor is speaking and replies in it. If the visitor switches language during the conversation, it switches too. Nobody has to choose a language from a menu first.
A launch checklist
- Pick the languages you will promote. Start from where your customers and traffic actually are, not from the full list.
- Have a native speaker test each one. Ask your top 20 questions, check tone and terminology, and note anything that sounds off.
- Check names and terms. Brand names, product codes and plan names should stay the way customers see them in your product.
- Review right-to-left languages on your page. Arabic and Urdu read right to left, so check that the layout around the agent still works.
- Check numbers, dates and currency. Make sure the agent states them the way your market writes them.
- Review your legal text. Terms, privacy notices and any required disclosures should exist in the languages you serve.
Keep the knowledge clear
Short, direct documents help in every language. Avoid idioms, spell out acronyms and keep one topic per section. If a policy differs by country, write one version per country and name the country in the heading. See how to prepare a knowledge base.
Staff the handoff
A conversation in Arabic that ends in a ticket needs someone who can answer in Arabic. Check which languages your team covers and when, and decide what the agent says when nobody covers a language. Raising a ticket with the transcript and the language tag lets the right colleague pick it up. Read more in human handoff.
Set the voice
Choose an avatar whose look and voice fit your brand and your market. Browse ready-made roles and talk to one in your own language on the Explore Avatars page.
Frequently asked questions
How many languages does Avarole support?
23, with automatic detection. The agent switches if the visitor changes language.
Do visitors have to choose a language?
No. The agent detects the language each visitor speaks.
Does it work for kiosks?
Yes. Avarole Interactive service avatars are made for public service points, where visitors speak different languages.
Talk to an avatar in your language.
Pick an avatar from the library and speak to it in any of 23 languages.
